XRAYEXPRESS.NET X-RAY DUPLICATION FAQ

Q. Will I be notified of the return shipment?

A. Yes, once your order is complete we will call you and make arrangements for payment and return.

Q. How do I pay for my X-RAY film duplicates or CD’s? What forms of payment do you accept?

A. Payment for all orders is by credit or debit card only. We accept most major credit and debit cards.

Q. I have received a CD with my X-RAY images on it from my Doctor/Hospital, is it possible to make film duplicates from it?

A. Yes, this is becoming more prevalent in today’s medical field. Many facilities no longer provide “hard copy film” you are given a CD that contains your images. In most cases, your CD will contain the information necessary to allow us to make film copies from the CD. However some CD’s are burned in formats that will not allow us to make duplicates. In these cases we try to contact the originating Doctor/Hospital and attempt to get a CD that we can make duplicate. We cannot promise that another facility will give us the format we need; however we will make every attempt to do so.

Q. I would like to have my x-rays put on a CD. How will my doctor/attorney be able to see them?

A. We can burn your X-RAY images to a CD with a “viewer” allowing any Windows based computer to see the images. This is included at no additional cost to you.

Q. Can my film be put on a CD in a format that any computer can open? I would like to put these images into a Power Point presentation.

A. Yes, the images can be put on a CD in .tiff or .jpg. These file extensions can be opened on any computer and easily inserted into a Power Point slideshow.

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