Animal Services

Many Vets today have gone to digital x-ray, and no longer offer hard copy analog x-ray film to their clients. The images are provided to you using a CD or DVD that can be viewed in your computer. While this saves time and money, it can present problems if you are trying to submit required film for evaluation to the governing bodies of your breeds that only accept x-ray film for evaluation.

Xray Express can help with your animal x-ray needs!

We can take your digital images on CD/DVD and convert them to hard copy x-ray film for submission. Most images created by veterinarians today are in one of two formats: Dicom and jpeg. Either can be converted to x-ray film. Dicom is the language of Radiology; it’s the same no matter where the images are done. It provides the highest resolution and the best quality images that can be made. Our software can also convert jpeg images into Dicom for printing as well. We often hear, “can I just email you the jpegs”? Yes they can be sent via email as attachments however, we get our best conversions using jpegs when they come on the CD your Vet has given you and you have sent to us. Many times, emailed attached jpegs, when received here are “grainy” and are not as high quality and clear, as they should be. Also, depending on the settings the vet uses to save these images the sizing and formatting of the images is outside the parameters of our software ability to print the required film without additional processing. You should check with your vet to see what format they output their images in and call us to discuss the images and our requirements before emailing the attachments to us.

Xray Express has converted digital images to x-ray film for over 7 years to help owners/breeders submit the required film for evaluation. Orders are processed within 24 to 48 hrs. of receipt on our office. Below are some tips and instructions that will make the process smooth and hassle free.

How to send Dicom CD’s to Xray Express for conversion to x-ray film.

Once you Vet has taken the images and given you the CD please do the following before sending the CD to us for conversion to x-ray film:

  1. Please take the CD and put it in your computer and allow it to load. Dicom CD’s will have a “viewer” that must load in order to see the images. Once open, please view the images and any annotation* that the vet has put on the images. Annotation is information the Vet inputs into their digital x-ray system when taking the shots that will appear on each image. Most governing bodies require specific items of information be on each image. Please insure that this information is on each image and correct**, we cannot make any changes or add/remove any information to the images; we only print what is sent to us. This is to insure the integrity of the program.

    *This specific information can be found on the governing bodies websites or on the paperwork that will need to be submitted to them.

    ** If this information is not, or cannot be put on each image by the Vet, the images can still be used. A letter from the Vet, on their letterhead stating the information can be submitted to meet this requirement. Your Vet must sign the letter

  2. After confirming the information is correct, please count the number of images that are on the CD (There are usually 3 images, one hip and one each of the left and right elbows). Vets will often take more than one shot, especially of the hips due to movement or placement issues. Many times we are asked to just “choose the best one and print it”. We are not qualified to make these types of decisions and ask that if you have a specific image you wish to be printed please advise us of this. Image sequence numbers are normally in the bottom right hand corner of the of the shot and will allow us to print the one you have selected. If no preference is made, all images will be printed and charged for. Once the film has been returned to you it can be taken to the Vet and a choice made in consultation with them. We ask that you do not send us any paperwork or forms (Pedigree, AKC, submission forms etc.) with your order. Please send these with the returned film once you have received your order.
  3. Please visit our online order form.
  4. Printable “order form”:
    1. Some browsers have “pop up blockers” enabled and this can cause the form to not display. If this is the case, please disable the pop up blocker temporarily to view and print the form
    2. Please print the order form and fill in all blanks
    3. Please provide a good daytime number (reachable during the working day M-F) so that we can contact you for payment or any problems.
    4. Please email it to us or send with your order.
  5. Shipping: We recommend USPS using Priority Mail with Delivery Conformation*. This provides a tracking number and conformation that your order has been received. To insure that your CD arrives safely, a padded, bubble mailer and some cardboard should be used to protect your CD. The USPS also sells a nice CD mailer box that will protect the CD in transit, its a few dollars but well worth the money. You may also use FedEx or UPS to send your order to us, please see them for recommendations on packaging. If by FedEx or UPS please also use our online form once you have a tracking number and submit it to us so that we may follow its progress.* Please do not use any form of signature/return receipt conformation when using USPS. We are not always here when the mail arrives to sign for it and this will slow your order being processed. Using Certified or Registered Mail is an unnecessary expense, Priority Mail will come to us just as quickly and save you money while still providing you with a tracking number and conformation the order has been received.
  6. Return Shipping: We use USPS Priority Mail with Delivery Conformation for returns unless you request another form of shipment. Please call to discuss special shipping instructions before sending your order to us. Orders are returned to the clients address on the order form unless other special arrangements are made.
  7. Canadian Clients Only:, we will send the film to the USCA or WDA directly from here. This is due to the customs delays that have been encountered when we send the film back to you in Canada. I don’t know why but it always gets delayed at the border sometimes for several days. Please do not send any paperwork with the CD, once the film is ready to send back, you can send the paperwork to the USCA or WDA from your home. You should call the organisation that you are going through to let them know I will be sending films directly to them. .

If you have any questions or concerns please contact us at or call 254-271-7026. We are happy to help and answer any questions.

How to send JPEG Image CD’s to Xray Express for conversion to x-ray film.

Many vets are having trouble getting all the required annotation information on their images in Dicom. The required fields within their systems will not allow them to input it or their systems only allow jpeg images to be burned to a CD. Xray Express can still convert these images to x-ray film for submission. Most of the instructions are the same as for Dicom* however; there are a few special notes that need to be followed so that this information can be printed properly.

* While these tips are specific to jpeg images, please read through the Dicom instructions as well. Most of the tips there are useful and relevant no matter which type of images you have and are not repeated here.

  1. Please ask your Vet to use a font and point size large and clear enough to be readable. Small point sizes make the information hard to view and fancy fonts do not print well.
  2. In order to make sure that none of the text is cut off please ask your Vet to keep the annotation (text) away from the top and sides. A good rule of thumb is at least half an inch from any border.
  3. On hip images, annotation (text) should be placed below the pelvis, between the knees if possible so as to not interfere with examination of hip area. On elbows, the text should be placed in an open part of the image away from the socket area so that it does not interfere with the examination. Please keep it away from the edges as well.
  4. Text boxes should be large enough to allow text to fit inside without being too close to edges and also to allow for a large enough point size.
  5. JPEG images can be converted to x-ray film when attached to an email. Please note: they must be attached and not embedded in the email such as a photo email. As stated above we do not get the best conversions from emailed jpegs, we will convert them to film if you wish.
  6. All other instructions are the same as with Dicom images. Shipping information is also the same.

If you have any questions or concerns please do not hesitate to call or text us. We are happy to answer any questions you may have.